Part1：Frequently Asked Questions

 1.How to purchase and customize products from Bersidn?

You can purchase stock products and place custom orders through our official website www.bersidn.com or our Alibaba International Station store. You can also contact our sales representative via WhatsApp +8617346137359 (select the corresponding salesperson) to discuss your needs directly. We will guide you through the entire purchase and customization process step by step.

2.Is it safe to order online from Bersidn?

Yes, it is 100% safe to order from us. We are a 16-year formal export factory with complete business qualifications and export licenses. We use SSL encryption technology to protect your payment information and personal privacy. We also support Alibaba Trade Assurance for added payment security. All orders are shipped in plain unmarked cartons to ensure your privacy.

  1. Which countries and regions do you ship to?

We ship to all countries and regions around the world, including USA, Canada, EU countries, UK, Australia, Japan, South Korea, all African countries, all Southeast Asian countries, and Peru, Venezuela, Brazil, Argentina, Chile, Colombia, Ecuador, Bolivia and all other South American countries. No matter where you are, we can deliver the goods to you safely.

  1. What shipping methods do you offer??

We offer three flexible shipping options for you to choose from based on your order size, budget and delivery time requirements:

  • Air Freight: Suitable for small orders, sample orders and urgent shipments.
  • Sea Freight: The most cost-effective option, suitable for large bulk orders and long-term stock.
  • International Express: Door-to-door service, suitable for small retail orders and sample orders.

5.Is your packaging discreet?

Yes, all orders are shipped in plain unmarked brown cartons without any logos, brand names or product information. From the outside, no one can tell what is inside the package, which fully protects your privacy. We can also provide customized packaging with your brand logo and design if you need.

  1. What is your minimum order quantity (MOQ)?

We offer very flexible MOQ to meet the needs of different customers:

For stock products: MOQ is 10 pairs per style.

For custom products: MOQ is 100 pairs per style.

For sample orders: We can provide 1-2 pairs of samples for your quality inspection.

  1. How long is the production time?

Stock orders: 3-5 working days after payment confirmation.

Custom orders: 15-30 working days after sample confirmation and payment, depending on the order quantity and customization complexity.

Part 2

Product & Customization Questions

  1. What materials are your shoes made of

We use only high-quality, eco-friendly and safe materials that meet international standards:

  • For casual shoes: High-elastic mesh fabric, first-layer genuine leather, high-quality microfiber, EVA sole, rubber sole.
  • For rain boots: We prioritize 100% new high-quality EVA material first, followed by natural rubber and environmentally friendly PVC. No recycled materials or inferior fillers.All materials are non-toxic, odorless and have passed EU REACH and RoHS certifications.
  1. Do you support OEM/ODM customization?

Yes, we provide full OEM/ODM customization services. You can customize almost everything:

  • Style: Modify existing styles or develop new styles according to your design drawings/samples.
  • Material: Choose from our material library with EVA as the first priority for rain boots, followed by natural rubber and high-quality PVC.
  • Size: Standard EU 35-47 or custom special sizes.
  • Color: Standard colors or any Pantone color.
  • Logo: Embossed, printed, embroidered or heat transfer.
  • Function: Add waterproof, non-slip, height increasing, warm lining, etc.
  • Packaging: Custom boxes, bags, hang tags, labels, etc.
  1. Why are your rain boots more durable and waterproof than others?

Our rain boots have three core advantages:

  • 100% New Material: We never use recycled materials, which are easy to crack and age. We prioritize premium EVA material, followed by rubber and PVC, ensuring excellent durability and elasticity.
  • One-Piece Injection Molding: Unlike glued rain boots that leak at the seams, our rain boots are formed in one piece without any seams, which completely eliminates water leakage.
  • Strict Quality Control: Every pair of rain boots undergoes 3 inflation waterproof tests and 12 full-process inspections before leaving the factory. Any defective product is directly scrapped.
  1. What is the difference between your EVA, rubber and PVC rain boots?
  • EVA Rain Boots: 30% lighter than rubber rain boots, high-elastic, shock-absorbing, comfortable to wear all day, eco-friendly and odorless. Best for daily commuting and outdoor activities.
  • Rubber Rain Boots: Super durable, wear-resistant, anti-slip, excellent waterproof performance. Best for heavy-duty industrial and agricultural work.
  • PVC Rain Boots: Cost-effective, easy to clean, good waterproof performance. Best for basic daily use.

All Bersidn rain boots are made with one-piece injection molding technology to ensure the best waterproof performance and durability.

 5.Can you provide samples? How long does it take to make samples?

Yes, we can provide samples for your quality inspection, including EVA, rubber and PVC rain boot samples.

  • Stock samples: Can be sent within 3 working days.
  • Custom samples: 7-10 working days after receiving your design requirements and sample fee.The sample fee is refundable after you place a bulk order.

6.How to contact customer service if I have any problems?

You can contact us via the following methods at any time:

  • Email: sales06@wzbetter.com
  • WhatsApp: +8617346137359 (select the corresponding salesperson)
  • Phone: +8615987799605